Terms and Conditions

1. Introduction

Welcome to review-advisor.com (“Platform”, “Service”). These Terms and Conditions (“Terms”) govern the relationship between you (“User”, “you”) and Reputation Systems d.o.o. (“we”, “us”, “Company”), the owner and provider of the Service.

By accessing or using our website and services, you accept these Terms in full, together with our Privacy Policy, which forms an integral part of this agreement. If you disagree with any part of these Terms, please do not use the Service.

2. Service Provider Details

Reputation Systems d.o.o.
Company registration number (OIB): 58841524654
Ulica Đure Crnatka 24, 10000 Zagreb, Croatia
Email: hi@review-advisor.com

3. Definitions

• “Platform” or “Service” — the review-advisor.com website and its related features for managing reviews and online reputation.
• “User” — any natural or legal person accessing or using the Platform, including business users (companies monitoring/managing their reputation) and visitors.
• “Content” — all data, text, reviews, ratings, and other materials available through the Platform.
• “Account” — a user profile created to access Platform features that require registration.

4. Description of the Service

review-advisor.com provides an online reputation management platform for businesses, including, depending on your plan:

• aggregation of reviews from third-party platforms (such as Google, TripAdvisor, Booking.com, and Facebook) into a single dashboard
• tools for responding to and managing customer reviews
• sentiment analysis and reporting on customer feedback
• tools for requesting reviews from your own customers

We reserve the right to modify, expand, or discontinue any feature of the Service at any time, with reasonable notice where practicable.

5. Registration and User Accounts

Certain Platform features require you to create an Account. When registering, you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your Account.

You must notify us immediately of any unauthorised use of your Account or any other security breach.

6. User Obligations

By using the Platform, you agree that you will not:

• post fake, misleading, or malicious reviews, or otherwise manipulate the review system
• use the Platform for any purpose that violates applicable law, the rights of third parties, or public order
• attempt to gain unauthorised access to systems, other users’ data, or the Platform’s infrastructure
• interfere with the operation of the Platform (e.g. through malicious software or unauthorised automated bots)
• copy, modify, or distribute Platform content without our prior written consent, except as permitted under these Terms

We reserve the right to suspend or terminate the Account of any user who breaches these Terms.

7. User Content and Reviews

If you use the Platform to collect, publish, or manage reviews from your own clients or guests:

• you are responsible for ensuring that the collection and processing of such data has a valid legal basis (e.g. the reviewer’s consent), in accordance with applicable data protection law
• with respect to personal data contained in your clients’ reviews, you are generally the data controller, while we act as a data processor in accordance with our Privacy Policy and, where applicable, a separate data processing agreement
• we reserve the right (but not the obligation) to moderate, remove, or reject content that we reasonably believe to be fake, abusive, unlawful, or in breach of these Terms

Ownership of the original review content remains with the person who wrote it, or with you as the business user, to the extent permitted by the terms of any external platforms we integrate with (e.g. Google, TripAdvisor).

8. Intellectual Property

All Platform content that is not user-generated content — including design, logos, software, text, graphics, and trademarks — is owned by or licensed to Reputation Systems d.o.o. and is protected by applicable intellectual property laws.

Reproduction, distribution, or creation of derivative works is prohibited without our prior written consent, except to the extent necessary for your ordinary use of the Service under these Terms.

9. Fees and Payment

The Service is offered on a paid subscription basis only, billed either monthly or annually depending on the plan you select. We do not currently offer a free plan or a free trial period. Pricing, billing cycles, and cancellation terms are clearly displayed at the point of purchase. We reserve the right to change our pricing with prior notice to users with an active subscription. Payments are processed through Teya, our payment service provider in Croatia; we do not store payment card details on our own systems.

10. Limitation of Liability

The Platform’s content is provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of accuracy, reliability, or fitness for a particular purpose, to the extent permitted by applicable law.

We do not guarantee that the Service will operate without interruption or error. To the maximum extent permitted by law, Reputation Systems d.o.o. will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Service.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law (e.g. liability for intent or gross negligence, or consumer rights under applicable consumer protection law).

11. Termination

We may suspend or terminate your access to the Platform, in whole or in part, in the event of a breach of these Terms, at your request, or for operational or business reasons with reasonable prior notice, except in urgent cases (e.g. a security risk or suspected misuse).

You may stop using the Service and request closure of your Account at any time.

12. Links to Other Websites

The Platform may contain links to third-party websites for your convenience. Such links do not constitute our endorsement of the content of those sites, and we are not responsible for their content or practices.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Croatia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent court in Zagreb, unless applicable consumer protection law provides otherwise for users who qualify as consumers.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated version on this page and updating the date at the top of the document. Continued use of the Service after such changes are posted constitutes acceptance of the revised Terms.

15. Contact

For any questions regarding these Terms and Conditions, please contact:

Reputation Systems d.o.o.
Company registration number (OIB): 58841524654
Ulica Đure Crnatka 24, 10000 Zagreb, Croatia
Email: hi@review-advisor.com